SHIPPING AND RETURNS POLICY

Shipping Information

 

I ship my paintings worldwide via international courier. My paintings are securely packaged and insured in the event that any damages occur during delivery. Once you have updated your address in the checkout process, your delivery costs will be calculated based on your delivery location.

The delivery costs are based on the best available courier at the time of arranging delivery but as a rough guide will be as follows:

UK — £50 for one painting, £25 extra for each additional painting

Rest of the World — £100 for 1 painting, £25 for extra for each additional painting

Delivery time: 2 weeks

If you have opted to have your painting framed, please allow up to 4 weeks for framing in addition to the shipping time. You will receive a tracking number once your painting is received by our courier, which will keep you informed of when your painting will be delivered.

Framing

Information regarding framing should be detailed in the description of the artwork on my website.  If something isn’t framed, but you would like it framing – this is something I would be happy to help you with.  Feel free to ask any questions around this. You will be asked to select which style of frame you would like as well as the colour. I want you to be 100% satisfied with your framed artwork so if you would like a customised frame outside of the options provided, please let me know. Please allow up to 4 weeks for framing. Your order will arrive with a hanging string across the back, ready to be hung or with mirror plates provided, to fix to your wall, depending on the size of the painting. Please note, all of my paintings are hand-signed by me the artist, this is on the back of the canvas and not visible when framed.

Returns & Exchanges

 

Returns are accepted within 14 days of delivery receipt if you change your mind about your purchase. Full refunds will only be granted if the artwork is returned in its original condition. Please contact me on helenjohnsonartist@gmail.com if you wish to process a return.